TicketPilot

gururajpanse/TicketPilot

★ 0 stars Python AI/LLM Updated 9d ago

An autonomous, secure multi-agent IT service desk triage and resolution assistant built with Google ADK 2.0 and Gemini. Automates classification, deduplication of outage ticket storms, and runbook resolutions with a Human-in-the-Loop (HITL) approval checkpoint and an integrated Model Context Protocol (MCP) server.

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Quick Install

Copy the config for your editor. Some servers may need additional setup — check the README.

Add to claude_desktop_config.json:

{
  "mcpServers": {
    "ticketpilot": {
      "command": "uvx",
      "args": [
        "ticketpilot"
      ]
    }
  }
}

Or install with pip: pip install ticketpilot

README Excerpt

> An autonomous, secure IT service desk triage and resolution agent built with **Google ADK 2.0** and Gemini that automatically ingests, classifies, deduplicates, and resolves incoming support requests through a graph-based workflow — combining LLM intelligence, security guardrails, custom MCP tools, and human-in-the-loop oversight.

TicketPilot

Quick Install

README Excerpt

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