A local Model Context Protocol (MCP) server and repository-local Codex Skill for governed support-ticket triage. The system reads synthetic tickets and knowledge articles, prepares evidence-backed actions, and records local audit events. The Skill directs Codex to present each recommendation and wait for a human decision before a finalizing action.

Quick Install

Copy the config for your editor. Some servers may need additional setup — check the README.

Add to claude_desktop_config.json:

{
  "mcpServers": {
    "support-ticket-triag": {
      "command": "npx",
      "args": [
        "-y",
        "MatiasLaukka/Support-Ticket-Triage-MCP"
      ]
    }
  }
}

README Excerpt

A local Model Context Protocol (MCP) server and repository-local Codex Skill for governed support-ticket triage. The system reads synthetic tickets and knowledge articles, prepares evidence-backed recommendations, and records local audit events. The Skill directs Codex to present each recommendation and

Tools (16)

TRIAGE_DATA_ROOTTRIAGE_KNOWLEDGE_ROOTTRIAGE_MINUTES_SAVEDTRIAGE_SEED_FILEapprove_triage_recommendationfind_similar_ticketsget_audit_eventsget_queue_metricsget_ticketlist_ticketsreject_triage_recommendationreview_escalationssearch_knowledgesubmit_triage_recommendationtriage_queuetriage_ticket

Support-Ticket-Triage-MCP

Quick Install

README Excerpt

Tools (16)

Related Code/Dev Tools Servers